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Refund Policies

We have a 14 day headache-free money back guarantee. You can return any product for an exchange or a refund within that time frame. This is on the condition that the product is returned in it's original condition with packaging and labels. After 14 days we will not offer  a refund or an exchange.

Due to hygiene reasons we don't accept exchanges or returns of lingerie or any intimate items.
To complete your return, we require a receipt and your order number.

Once we receive your item, We will notify you via email. After an inspection is carried out we will authorize either an exchange or a refund.
Your refund will be direct credited to your nominated account within 7 working days. 

Sale items 
Please note any sale items cannot be exchanged or refunded. This includes purchases from deal sites (ie Grabone, Groupon, Treatme etc).

Any returns is at buyers own cost. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You can contact us anytime if you have any other questions regarding purchasing or returns!! Our email is

Return Address
To return your product, you should mail your product to:
Luv2Shop NZ
19A Blake Blvd
Papamoa Beach 3118.

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